Welcome to AI-Powered Banking
Your member experience just got even smarter with SunWest’s new AI-powered Digital Assistant, Sunny.
AI in the banking world
We’re all about making your banking experience even faster and more personalized. That’s where our new AI Digital Assistant, Sunny, comes in.
Designed to complement our SunWest Team in providing you with the answers and support you need, whenever you need it, SunWest is welcoming the new age of banking to further enhance our member experience.
You may have already interacted with Sunny through our convenient chat feature, and starting February 24th, Sunny will be given a voice to help answer your questions and guide you through banking processes when you call.
Say hello to innovative service that fits your life.
meet your digital assistant, sunny
- Answer your questions in real-time–from account balances to loan inquiries.
- Guide you through processes like bill payments, transfers, and more.
- Provide personalized insights tailored to your financial needs.
- Connect you to a live representative when you need a human touch.
Sunny is always available online or when calling us directly. She’s your personal banking assistant ready 24/7.
For the best experience when calling or chatting with us online, have your account number and the phone number associated with your account ready for Sunny for quick and secure verification.
how sunny is enhancing member service
- Speedy: Get answers in seconds to help cut down the on-hold earworms.
- Convenient: Available 24/7 for when banking doesn’t stick to business hours.
- Accurate: Designed to provide reliable, accurate information tailored to you.
- Secure: Operates within our secure systems to protect your data.
- Insightful: Advanced analytics and service backed by human representatives improve your experience by identifying opportunities for seamless service.
Sunny is another way we’re combining the latest advanced technology with the trusted SunWest service you depend on to create a tool that enhances your financial journey.
the future of banking is now
Give your new digital assistant, Sunny, a try today. She’s a click or a call away and ready to answer your questions now, later, or at 3 in the morning.
AI Banking FAQ
What can Sunny do for me?
1. Connect you to a live representative when you need a human touch during business hours or will connect you after hours to our voicemail for a representative to reach out directly.
2. Sunny can handle basic banking tasks and transactions like checking balances, internal account transfers, and answering common questions.
Is my information safe with Sunny?
Absolutely. Sunny operates within SunWest’s secure systems, ensuring your privacy and data security at all times.
How do I interact with Sunny?
You can access Sunny via our online banking portal or by calling us directly. When you call SunWest, Sunny will now guide you through your basic banking needs.
What happens if Sunny can't assist me?
No worries! If Sunny can’t resolve your issue, you’ll be seamlessly connected to a human representative who can provide additional support during business hours or forwarded to our voicemail for follow-up.
Does Sunny replace human representatives?
Not at all! Sunny is here to handle quick, routine tasks, freeing up our representatives to focus on more complex needs and personalized support.
What is the callback option?
Our partnership with Eltropy now offers the option for a callback instead of waiting on hold. Sunny will ensure your request is queued and addressed promptly.