Frequently Asked Questions
what is Zelle?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.
WHO CAN I SEND MONEY TO WITH ZELLE?
You can send money to friends, family and others you trust. Since money is sent directly from your bank account to another person's bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.
HOW DO I USE ZELLE?
You can send, request, or receive money with Zelle.
1. To get started, log into online banking or your mobile app, navigate to Bill Pay and select "Send Money with Zelle®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle.
2. To send money using Zelle, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.
3. To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request".
4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
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Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.
Must have a bank account in the U.S. to use Zelle.
In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.
