Update:
3/30 - 10:00am
3/30 - 10:00am
Android Users: To access the new app, first uninstall the old one. Then, go to your app store and search "SunWest Mobile" and hit install.
Update:
4/2 - 8:30am
4/2 - 8:30am
Enrollment Issues: Troubleshoot common enrollment issues with our FAQ Section and how-to video.
Update:
4/3 - 8:50am
4/3 - 8:50am
Services: We're working on a fix to an intermittent Zelle® access error. Receive an error? Message us via Settings > 'Message Us'
digital resource hub
modern banking built to move you forward.
quick click
Research tells us the future is mobile.
Click the links or scan the QR code below to download the NEW MySunWest app.
flash features
everyday banking
- Instant balance checks
- Always free eStatements
- Clear transaction descriptions
Your daily money check-in, simplified.
money in motion
- Lightning-fast transfers
- Simple mobile deposit
- Convenient mobile wallet + Zelle®
Cash in, cash out. Money moves at YOUR pace.
visibility + control
- Smart alerts set by you
- Tailored pending insights
- Comprehensive free credit monitoring
Stay on top of all of your financial details + goals.
stay protected
- Easy login resets
- Trusted device setup
- Real-time alerts for login attempts
Security that lets YOU in + keeps fraud out.
guides to help shed some light
as we hit the breaker on this digital reset, here are some simple tasks that will guide you through a smooth upgrade from before to after–and maybe even a little more that’s still to come.
Re-Enrollment Tutorial:
light up day-to-day banking
The updated, modern design takes the guesswork out of things you do most + makes them as simple as you expect.
- Easily view balances + setup external accounts.
- Make sense of your account activity with clearer transaction details.
- Log in quicker, get locked out less, + unlock without the headache.
money moves made simple
Moving money is faster + easier. Payments + deposits happen in fewer steps with less time spent waiting.
- Instant payments to others. Yes, really instant.
- Mobile deposit that doesn’t judge your photography skills.
- Link other SunWest recipients same-day in the app
- Easy access to Mobile Wallet + Zelle® with fewer limitations.
clarity and control you can trust
Get better insights into your finances to see patterns, track spending, and understand your full financial picture without spreadsheet stress.
- Alerts set just how you want them to be.
- Better search filters + AI assistance to find what you need.
- Categorized transactions that show where your money actually goes.
- Free credit profile monitoring in the app + online with Credit Sense.security's always switched on
security's always switched on
Our layered smart monitoring + behind-the-scenes safeguards work together to recognize + protect you without slowing you down.
- Built-in protection against suspicious activity.
- Trusted device recognition that reduces unnecessary challenges + extra steps.
- Security designed to protect you without constantly demanding your attention.
light up day-to-day banking
The updated, modern design takes the guesswork out of things you do most + makes them as simple as you expect.
- Easily view balances + setup external accounts.
- Make sense of your account activity with clearer transaction details.
- Log in quicker, get locked out less, + unlock without the headache.
money moves made simple
Moving money is faster + easier. Payments + deposits happen in fewer steps with less time spent waiting.
- Instant payments to others. Yes, really instant.
- Mobile deposit that doesn’t judge your photography skills.
- Link other SunWest recipients same-day in the app
- Easy access to Mobile Wallet + Zelle® with fewer limitations.
clarity and control you can trust
Get better insights into your finances to see patterns, track spending, and understand your full financial picture without spreadsheet stress.
- Alerts set just how you want them to be.
- Better search filters + AI assistance to find what you need.
- Categorized transactions that show where your money actually goes.
- Free credit profile monitoring in the app + online with Credit Sense.
security's always switched on
Our layered smart monitoring + behind-the-scenes safeguards work together to recognize + protect you without slowing you down.
- Built-in protection against suspicious activity.
- Trusted device recognition that reduces unnecessary challenges + extra steps.
- Security designed to protect you without constantly demanding your attention.
check the checklist for the switch
before launch
first login
once you're in
plan for downtime
digital services will be down intermittently starting 3/28 + back online Monday morning 3/30
review automatic transfers + billpay
make a quick note of anything that runs on a schedule
confirm all account owners' contact info
update your + any joints' cell numbers + emails to be able to enroll
reenroll in digital banking
create a new user id + password–you can use your current login if it meets the security requirements
set up trusted devices + alert settings
choose which devices get faster logins + choose what alerts you want to receive + when to hit Do Not Disturb
connect external accounts + set up transfers
existing online transfers (excluding billpays) will not carry over to the new system + need to be reestablished
review resources, including US!
check back for guides to getting set up and finding your favorite features.
before launch
plan for downtime
digital services will be down intermittently starting 3/28 + back online Monday morning 3/30
review automatic transfers + billpay
make a quick note of anything that runs on a schedule
confirm all account owners' contact info
update your + any joints' cell numbers + emails to be able to enroll
first login
reenroll in digital banking
create a new user id + password–you can use your current login if it meets the security requirements
set up trusted devices + alert settings
choose which devices get faster logins + choose what alerts you want to receive + when to hit Do Not Disturb
once you're in
connect external accounts + set up transfers
existing online transfers (excluding billpays) will not carry over to the new system + need to be reestablished
review resources, including US!
check back for guides to getting set up and finding your favorite features.
same sunwest. brighter experience.
We want you to feel fuzzy inside, not on the details. Check out the FAQs below + check off your list to get started!
Digital Banking FAQ
What are the user ID and password requirements?
User ID Requirements
- User ID are not case-sensitive
- Must contain
- A minumum of 9 characters
- A maximum of 32 characters
- At least one numeric character
- At least one alphabetic character
- Cannot Contain
- User ID cannot contain spaces, colons(:), less than symbols(<), nor apostrophes(')
Password Requirements
- Passwords are case-sensitive
- Must contain
- A minumum of 9 characters
- A maximum of 30 characters
- At least one numeric character
- At least one upper case letter
- At least one lower case letter
- At least one special character
- Cannot Contain
- Password cannot contain spaces
Common enrollment errors:
Your name must be entered exactly how it is in our system. If you have a suffix (ex. JR. SR), please first try entering it in the suffix field. If this does not work, please omit the suffix. If you are using your middle name, please use the full name-not an initial-or you can omit this as well.
When choosing a user ID and password, please pay attention to the requirements shown on the enrollment screen. Keep in mind that for security purposes member numbers are no longer allowed as User IDs.
If you are listed as a "Trustee" on an account and having trouble enrolling, please contact us via online chat or call us at 602.866.1100
How do I know if I have the latest app version?
To check your app version, tap the ? icon in the top right corner and select About Us. The app version will be listed in the footer at the bottom. If it is up to date, there will be a note that states "You have the latest version".
Do I have to reenroll in digital banking?
Yes. When the upgraded platform goes live, you’ll create a new user ID and password the first time you log in.
How do trusted devices work?
Mobile devices such as a cell phone and tablet can be set as a trusted device.
To register an additional trusted device, select "Remember Me" on the login screen and then proceed to log in as usual. Then go to Settings > Trust this device. Your current trusted device will receive a one-time passcode (OTP).
You can also remove a trusted device at any time in Settings > Personal Information > Trusted Devices
Desktop computers and laptops can not be set as trusted device at this time. If you have a trusted device set, you will receive a push notification to approve the login. If you do not have a trusted device set up, you will receive a one-time passcode (OTP).
How do I access my eStatements?
When logging into your digital banking account online: Select More > eStatements. This will be renamed soon to "eDocuments" to help you easily locate and access account statements and tax documents, if applicable.
Why can't I set up Face ID?
This feature is currently only available on iOS devices.
Is the mobile app changing?
Yes. You’ll download the updated app and enroll again using your new login credentials. Look for the official app name SunWest Mobile and our logo to ensure you’re installing the correct version.
Can I use my old username?
You can reuse your previous login credentials if available, but they must meet the security requirements provided during enrollment. Member numbers can no longer be used.
Will my automatic transfers and bill payments carry over?
Transfers previously set up through online or mobile banking will not carry into the new system. This includes transfers within your own SunWest account, to other SunWest accounts, or transfers to banking accounts outside of SunWest. These will need to be reestablished.
BillPay-specific payees and payments will carry over. However, we recommend making note before launch of recurring transfers and bill payments and confirming them during your first login to avoid missed payments.
Will my alerts carry over?
Custom alerts typically need to be re-set in the new platform. The good news: they’re easier to manage and more flexible than before.
What happens to my account history?
Your transaction history remains available. In some cases, formatting or categorization may look different because the new system organizes data more intelligently.
Can I still use mobile deposit?
Yes. Mobile deposit remains available and is integrated directly into the upgraded platform. Endorse checks as instructed within the app before depositing.
Will Zelle® and Mobile Wallet still work?
Yes. Both remain available. You may need to reconnect or re-verify them after enrolling in the upgraded digital banking experience.
What is Credit Sense, and do I need to enroll again?
Credit Sense lets you monitor your credit score and profile inside digital banking. In most cases, anyone already enrolled will not need to do anything additional. If it does not automatically carry over, you’ll simply reenroll within the new platform.
Is my money safe during the upgrade?
Yes. Your accounts, balances, and funds remain secure in our core system. The upgrade affects how you access digital banking, not your actual accounts.
What if I forget my new login information?
Use the Forgot User ID or Forgot Password links on the login screen. If you’re locked out, you can now unlock your account easily within digital banking. Simply click I Need Help Logging In and select Unlock Account.
Why does the layout look different?
The new platform is built on a completely new foundation, designed for cleaner navigation and better usability.
Can I customize my dashboard?
Yes. You can choose favorite accounts, prioritize what you see first when you log in, and more.
What are “trusted devices”?
Trusted devices allow the system to recognize your personal device, reducing unnecessary login challenges while maintaining strong security.
Why am I being asked to verify my identity again?
Reenrollment requires identity verification to protect your account. This ensures only you gain access to your digital banking profile.
How do I set up external accounts again?
After logging in, navigate to Transfers & Pay, select Manage Recipients, select External Account, click New, and follow the prompts to reconnect outside financial institutions.
Bonus: This can now be done for internal SunWest accounts as well!
What hasn’t changed?
• Your accounts + balances
• Your debit + credit cards
• Your routing number + direct deposits
• Your relationship with us
Only the digital experience is changing.
Where do I go if something feels off?
Start with the resources on this page. If you still need help, you can chat with us through the website, in online banking–including the app–or contact us at 602-866-1100. Real people are ready to assist.